Bonus Details:
- For every successful referral, you'll receive ৳300 in bonus (based on your friend's first deposit).
- Your friend will also receive a welcome bonus — so it's a win for both of you.
- You can refer as many friends as you like from a single account — there is no upper limit.
- Winnings can be converted to real cash once the bonus wagering requirements are met.
If a match is fully cancelled: Your full stake is refunded — no deductions. The amount is usually credited to your balance within 24 hours.
If a match is abandoned mid-way (cricket):
- If a match is called off before the specified number of overs are completed, bets are generally voided and stakes returned.
- In cricket, if a match result is determined by the D/L method, that result stands as final.
- If a match resumes the following day, the original bet remains valid.
If it still hasn't been credited after 15 minutes, here's what to do:
Common reasons for a failed deposit:
- Sending to the wrong 89999bet payment number — always use the latest number shown on the platform.
- Sending an amount below the minimum (৳100).
- Attempting to use the same TrxID twice.
Live Chat: The fastest option. Click the chat icon at the bottom-right of the site or app. 24 hours a day, 7 days a week Service is available in Bangla. Typically 2 minutes for an agent to connect.
Email Support: Email support@89999bet.click. For complex issues such as KYC, account verification, or large withdrawals, email is the more effective option. Typically 3–6 hours for a response.
Where to go for each type of issue:
- Deposit/Withdrawal issues → Live Chat (include your TrxID)
- Password reset, login issues → Live Chat or email
- KYC document submission → send scanned copies via email
- Bonus-related complaints → Report via Live Chat
- General questions → Check this FAQ page
No access to your email either? Then:
Identity verification is mandatory for security purposes. Never share your password over the phone — 89999bet support will never ask for your password or OTP.
Can be changed on your own:
- Profile Photo
- Notification Preferences
- Language Settings
- Password (if you know your current password)
Name or Date of Birth Change: Since these are tied to KYC verification, they must be handled through support. The process typically takes 48 hours to complete.
Steps to Make a Withdrawal:
Processing Time:
- BKash & Nagad: typically 15–30 minutes
- Rocket: typically 30–60 minutes
- Bank Transfer: 1–2 business days
- Minimum withdrawal amount ৳300।
- The mobile number used for withdrawals must be registered in your name.
- Winnings from bonuses can only be withdrawn after the wagering requirements have been met.
- Your first large withdrawal or any amount above a certain threshold may require KYC verification.